IMPLEMENTATION OF NEW PUBLIC MANAGEMENT IN IMPROVING BUREAUCRACY REFORM IN THE PUBLIC SERVICES SECTOR IN GOVERNMENT AGENCIES
Keywords:new public management, public services, bureaucratic reforms, private sector, public sector
AbstractThe role of the government as a public servant has been enshrined in Undang-Undang Nomor 5 Tahun 2014 Tentang Aparatur Sipil Negara (ASN) in chapter 10, which states that ASN function as public servants. The essence of the sound of this chapter interprets the state civil apparatus as a position occupied to carry out duties and functions as a public service whose benefits can be felt directly by the community. The relationship obtained from the concept of new public management, which adopts the role of private sector services into Government Agencies with improving the quality of public services, describes a core problem that is essential to be discussed in the current era of uncertainty. This paper aims to obtain an overview of the implementation of New Public Management in all Government Agencies by considering the characteristics of each Government Agency at the Central and Regional levels to increase Bureaucratic Reforms oriented to the Public Service sector. This study uses a qualitative approach through descriptive analysis methods based on literature studies obtained and then used as material for analysis in designing the implementation of new public management in improving bureaucratic reform in the public service sector. The results of this study show that there are six aspects of implementing new public management to improve public service reform, including making service contracts, developing customer satisfaction surveys, optimizing the implementation of E-government in public service management, implementing service quality management systems, performance-based remuneration systems, and establish public-private partnerships.
Anindita, D. Y. (2009). Penerapan New Public Management di Indonesia. STAN.
Gaspersz, V. (1997). Manajemen Kualitas. Jakarta: PT. Gramedia Pustaka Utama.
Hood, C. (1991). A Public Management For All Seasons ? Public Administration, 69(Spring), 3–19.
Keban, Y. T. (2004). Enam Dimensi Strategis Admistrasi Publik, Konep, Teori, dan Isu. Yogyakarta: Gava Media.
Keputusan Presiden RI No 80 Tahun 2003 Tentang Pengadaan Barang dan Jasa Pemerintah.
Manurung, R. dan. (2010). Teori Ekonomi Mikro (Suatu Pengantar). Jakarta: Lembaga Penerbit FEUI.
Peraturan Menteri Dalam Negeri Nomor 24 tahun 2006 Tentang Pedoman Penyelenggaran Pelayanan Terpadu Satu Pintu.
Peraturan Menteri PAN RB Nomor 25 Tahun 2020 Tentang Road Map Reformasi Birokrasi Tahun 2020-2024.
Sinambela, L. P. (2010). Reformasi Pelayanan Publik. Jakarta: Bumi Aksara.
Tjiptono, F. (1997). Strategi Pemasaran (1st ed.). Yogyakarta: Andi.
Tjiptono, F. & A. D. (2003). Total Quality Management (Revisi). Yogyakarta: Andi Offset.
Undang-Undang Nomor 5 Tahun 2014 Tentang Aparatur Sipil Negara.
Yamit, Z. (2005). Manajemen Kualitas Produk Dan Jasa (Pertama). Yogyakarta: Ekonisia : Kampus Fakultas Ekonomi, UII.
How to Cite
Copyright (c) 2023 Ardy Firman Syah
This work is licensed under a Creative Commons Attribution 4.0 International License.